Learn how your customers think with sentiment analysis

“Determ helps me understand our community. I know what's happening. I know what our users are talking about. I know what they care about and what not.”

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Nikolas Sonneborn

Community Manager at YAZIO

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REAL-TIME SENTIMENT ANALYSIS

Learn how people are talking about you across the web and socials

Learn if your customers’ feedback, comments, or reviews are positive or negative. Track how their perception changes over time or compares to competitors.

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Sentiment analysis 1

SENTIMENT SPIKE ALERT

Monitor and protect your brand reputation in real-time

Get notified every time public opinion significantly shifts into positive or negative sentiment. Capitalize on positive trends or address issues before they escalate.

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Sentiment analysis net sentiment spike alert

CRISIS MANAGEMENT

Keep track of crisis progress and public response

Learn how far the crisis spreads and what channels have the highest reach. Discover media and social profiles with the most influence and learn which side they lean towards.

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Sentiment report dashboard

Create detailed sentiment reports

Use templates or create custom reports tailored to your needs. Easily share and export reports packed with engaging data and charts.

Competitor sentiment

Compare your public perception with competitors

Learn how customers feel about you versus your competitors and see how your brand perception changes or compares to competitors over time.

Sentiment & tone of voice

Access precise tone of voice insights 

Determ’s AI Synthia can understand sarcasm or irony and grasp the full context of your mentions.

sentiment & Emoji cloud

Learn what emojis your customers use

Gain more context into how people talk about you online with an overview of their most used emojis that can indicate positive or negative feelings.

Sentiment report

Competitor sentiment

Tone of voice

Emoji cloud

We support over 600 businesses in making better, data-driven decisions every day.

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